Thank you and welcome to www.fluval.co.in We hope you find ordering a pleasant experience.

We ship only in India and for domestic (India) buyers, orders are shipped through registered domestic courier companies or speed post only. Orders are shipped within 2-4 working days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment subject to Courier Company/post office norms. Delivery of all orders will be to registered address or shipping address of the buyer as per the credit/debit card only at all times.

  • The day your order ships, your order numbers and tracking details
    – Free Shipping is applicable on every order above 20000/- (Except bulk items)
    – Purchasing Below 10000/- shipping charge will be applicable.
    – In India, some state governments levies the Octroi charges when the product enters the state.
    – The Octroi or any other local taxes is payable by the recipient at the time of delivery. The courier may collect the amount from the recipient at the time of delivery.

SHIPPING THROUGH – BLUEDART, FEDEX, DTDC, INDIA SPEED POST or WHICHEVER SERVICE IS AVAILABLE AT YOUR POSTAL CODE.

– Though we are not responsible for delays by Courier as this is out of our span of control

Cancellation

Refund & Cancellation Policy

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Free & Easy Returns promise has got you covered.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your order amount will be refunded in your original payment mode by payment gateway.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Defective products which are covered under the manufacturer’s warranty
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial numbers
  • Items that are returned without original packaging, freebies or accessories.
  • Once you accepted the product in good condition, refund can not be made later for the same product.

Refund

  • The refund will be take place only when we get back our product with original packing and sealed condition.
  • 4% Cancellation charges will applicable in case we pack the product for dispatch.
  • Payment gateway charges, shipping charges and other applicable charges would be applicable to buyer.
  • Amount would be refunded only through the same mode used while ordering.
  • Refund time would be applicable as per payment gateway policies.